Privacy Policy

Your privacy matters to us. Learn how evolantherionex protects and manages your personal information with complete transparency.

Effective Date: January 1, 2025 | Last Updated: January 15, 2025

Introduction and Overview

At evolantherionex, we understand that your privacy is fundamental to your trust in our financial forecasting and budgeting platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our services at evolantherionex.sbs.

We are committed to being transparent about our data practices and ensuring you have control over your personal information. This policy applies to all users of our platform, whether you're accessing our services from Malaysia or anywhere else in the world.

Key Privacy Principles

We operate under strict privacy principles: we collect only necessary information, use it solely for stated purposes, implement robust security measures, and never sell your personal data to third parties. Your financial information remains confidential and secure.

Information We Collect

Personal Information

Account Information: When you create an account, we collect your name, email address, phone number, and password. This information is essential for account creation and security.

Financial Data: To provide forecasting and budgeting services, we collect financial information you choose to input, including income details, expense categories, and budget goals.

Profile Information: Optional information such as your location, financial goals, and preferences to personalize your experience.

Communication Data: Records of your interactions with our support team, including emails, chat logs, and feedback submissions.

Technical Information

We automatically collect certain technical information to improve our services and ensure security. This includes your IP address, browser type, device information, operating system, and how you interact with our platform. We also use cookies and similar technologies to enhance your user experience.

Usage Analytics

We collect information about how you use our platform, including features accessed, time spent on different sections, and patterns in your financial planning activities. This helps us improve our services and develop new features that better serve your needs.

How We Use Your Information

Primary Service Delivery

Financial Forecasting: We use your financial data to generate personalized forecasts, budget recommendations, and financial insights tailored to your specific situation.

Account Management: Your personal information enables us to maintain your account, authenticate your identity, and provide customer support.

Platform Optimization: We analyze usage patterns to improve our platform's performance, add new features, and enhance user experience.

Security Monitoring: We use your information to detect and prevent fraudulent activities, unauthorized access, and security threats.

Communication and Support

We use your contact information to send important account updates, security notifications, and respond to your support requests. We may also send educational content about financial planning and platform updates, which you can opt out of at any time.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with legal obligations, respond to lawful requests from authorities, or protect our rights and the rights of our users. We will always notify you of such uses unless legally prohibited from doing so.

Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your information. This includes encryption of data in transit and at rest, secure server infrastructure, regular security audits, and strict access controls. Our team undergoes regular security training to ensure best practices are maintained.

Data Retention

Active Accounts: We retain your personal and financial data for as long as your account remains active and for up to two years after account closure for legal and business purposes.

Financial Records: Financial data may be retained for up to seven years to comply with applicable financial regulations and tax requirements.

Communication Records: Support communications are retained for three years to maintain service quality and resolve any ongoing issues.

Analytics Data: Aggregated and anonymized usage data may be retained indefinitely for research and platform improvement purposes.

International Data Transfers

While our primary operations are based in Malaysia, we may transfer your data to trusted service providers in other countries for processing and storage. We ensure all international transfers comply with applicable privacy laws and include appropriate safeguards to protect your information.

Your Rights and Control

Access and Portability

You have the right to access all personal information we hold about you. You can request a complete copy of your data in a portable format, allowing you to transfer it to another service if desired. We will provide this information within 30 days of your request.

Correction and Updates

You can update most of your personal information directly through your account settings. For information you cannot modify yourself, you can contact our support team to request corrections. We will update your information promptly and notify you of any changes.

Deletion and Account Closure

Account Deletion: You can delete your account at any time through your account settings. This will remove your access to the platform and begin the data deletion process.

Data Removal: Upon account deletion, we will remove your personal information within 90 days, except for data we are legally required to retain.

Backup Systems: Complete removal from backup systems may take up to 180 days due to technical requirements and security protocols.

Exercising Your Rights

To exercise any of these rights, contact us at info@evolantherionex.sbs with your request. We may need to verify your identity before processing requests that involve sensitive information. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Third-Party Services and Sharing

Service Providers

We work with trusted third-party service providers to deliver our services effectively. These include cloud hosting providers, payment processors, analytics services, and customer support platforms. All third parties are bound by strict confidentiality agreements and are only authorized to use your information as necessary to provide their services to us.

Data Sharing Limitations

No Data Sales: We never sell, rent, or trade your personal information to third parties for marketing purposes.

Aggregated Data: We may share aggregated, anonymized data for research or industry analysis, but this data cannot be traced back to individual users.

Business Transfers: If evolantherionex is acquired or merged, your information may be transferred to the new entity, but the same privacy protections will apply.

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Cookies and Tracking Technologies

Types of Cookies

Essential Cookies: Required for basic platform functionality, including login authentication and security features.

Performance Cookies: Help us understand how you use our platform to improve performance and user experience.

Functional Cookies: Remember your preferences and settings to provide a personalized experience.

Analytics Cookies: Collect information about platform usage to help us improve our services and develop new features.

Managing Cookies

You can control cookies through your browser settings, though disabling certain cookies may limit platform functionality. We also provide cookie preference controls in your account settings, allowing you to opt out of non-essential cookies while maintaining full access to our services.

Updates and Changes

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through email or prominent notices on our platform. Minor updates will be reflected in the "Last Updated" date at the top of this policy.

Notification Process

For material changes that affect how we collect, use, or share your information, we will provide at least 30 days advance notice. This gives you time to review changes and make informed decisions about your continued use of our services.

Your Consent

By using our platform, you consent to the collection and use of your information as described in this privacy policy. If you do not agree with any part of this policy, please do not use our services. Your continued use after policy updates indicates acceptance of the changes.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: info@evolantherionex.sbs Phone: +60380812783 Address: Empire Shopping Gallery, Empire SOHO, B-5-08, Jalan SS16/1, 47500 Subang Jaya, Selangor, Malaysia

We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about your personal information.